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compliments

 Complaints and Compliments

We love receiving compliments from our tenants; it is always great to hear when we do things well. Equally, we’d like to know if you’re not happy with something so we can try to put it right. If this happens to you or if you feel our service doesn’t meet your expectations, please let us know, and we will always try to resolve your issue as quickly as possible.

Repairs should always be reported as soon as possible so we can ensure your services are repaired quickly and prevent further damage. To report a repair, please visit the report a repair page.

Our complaints policy and reporting leaflet can be found here:

Chichester Greyfriars Download IconComplaints Policy

Chichester Greyfriars Download IconComplaints Reporting Leaflet 2026

Chichester Greyfriars Download IconAnnual Assessment of Complaints 

Chichester Greyfriars Download IconComplaint Handling Code Self Assessment

Chichester Greyfriars Download IconComplaint Handling Report

“Thank you for my lovely property. I am so grateful to Greyfriars and feel at home already.”
“Just want to say thank you so much to everyone for providing such lovely flats and a safe environment to live. I am most grateful.
“Beautiful flat, overwhelmed with the help provided, Thank you so much”
“After a problem with cooker space, the chippy was on site immediately dealing with job, so efficient, excellent service!”
“You look after everything and everyone so well and I feel so safe and happy here ”
“I am so impressed with the standard of my new home and the quality of support from staff and contractors, who always go the extra mile”